The Incident

On July 22, 2025, I acquired a P2P order (ID: P2P-d7876anv) as a vendor. Binance clearly said that if the customer failed to complete cost and submit video proof inside 45 minutes, the order can be routinely canceled.

The customer did not pay on time. I followed the platform’s steerage, assumed the order was void, and ready accordingly.

Hours later, the customer unexpectedly despatched the funds, creating a state of affairs the place I needed to refund a cross-currency cost resulting from Binance's inaction. This resulted in a measurable monetary loss brought on by trade fee fluctuations — a state of affairs that by no means should have occurred if Binance had adopted its own cancellation coverage.

Binance Admitted Fault — But Still Holds My Funds

In a message from Binance Help (see hooked up screenshot), the corporate explicitly admitted that:

This can be a clear admission of inner failure. Their inaction rendered the transaction invalid, they usually acknowledged it — however still insisted I bear the fee and demanded an extra refund to the customer.

Then Binance Silenced Me

After I introduced my case with full documentation and proof, Binance locked my potential to submit further messages or proof. I used to be met with a warning saying, “You've gotten exceeded the submit limit,” regardless of the dispute still being open.

This effectively amounted to a gag order, chopping me off from defending myself in a case where they already admitted platform failure. On the similar time, they proceed to carry my funds and provide no further decision.

A Critical MiCA Violation – Not Protected for EU Users

As an EU resident, I'm protected underneath the brand new MiCA (Markets in Crypto-Belongings) regulatory framework. Binance’s conduct is a direct violation of MiCA rules:

• Failure to implement platform guidelines
• Lack of timely and truthful dispute resolution
• Proscribing consumer communication throughout lively instances
• Withholding of funds with out legal grounds

I have now submitted formal complaints to:

• Banco de Portugal
• CMVM (Portuguese Securities Market Fee)
• European Shopper Centre (ECC-Internet)

These screenshots might be hooked up in those filings and made public across platforms.

Remaining Warning to EU Users and world large

Binance has demonstrated that it cannot be trusted to protect its customers or apply its personal rules, particularly within the European context.

In case you are an EU-based consumer or enterprise using Binance for P2P or fiat settlement:
Your funds will not be protected.
Your rights won't be revered.
Your capability to defend your self may be revoked with out rationalization.

Proceed with excessive warning or think about various, compliant platforms.

Binance UID: 1132038876
Order ID: P2P-d7876anv
Date of Difficulty: July 22, 2025