???? [Resolved] Binance locked me out mid-trade — facial verification failed, support took hours, but one agent saved my day

So yeah...
Binance determined to check my endurance right in the midst of a trade.

I had just entered a place (on a token referred to as "C", purchased round 0.3779) when all of the sudden I was logged out of my account. Once I tried to log back in, it pressured facial verification — and it stored failing. Regardless of what number of occasions I tried (sluggish, fast, vibrant mild, and so on.), the system simply wouldn’t settle for my face.

In the meantime... I'm absolutely uncovered in an open commerce. No entry. No control. Simply watching the chart move.

And the worst part? I couldn't even contact help from the app I installed — seems I had the U.S. model, which isn’t supported in my country. Took me some time to install a working international version by way of an exterior store, then open a help chat from the Windows desktop app.

Once I lastly received by means of, I ended up chatting with somebody named Harper — and truthfully? She was a beast.

She stayed with me for over 2 hours, handled all my annoyed messages, walked me by means of video verification, guide photograph checks, even requested me to repeat a KYC statement over a reside video name.
My digital camera app on Home windows also broke down — it refused to save lots of any footage as a consequence of a bizarre system error.
I even had to contact Microsoft help in the midst of all this simply to make my webcam useful once more.
So yeah… Binance wasn’t the only one testing me that night time ????

However she didn’t give up.
She didn’t rush.
She simply calmly, patiently, received the job accomplished.

And in the long run... my account was restored.
I used to be capable of shut the trade — and the token had simply pumped to 0.4650 ????

What started as a total nightmare ended with aid (and a small snigger).
Respect to Harper, and truthfully... Binance ought to lean extra into real human help like this — it makes all of the distinction.

TL;DR:

- Locked out mid-trade

- Facial verification failed

- Windows digital camera additionally crashed

- Talked to both Binance *and* Microsoft help

- Trade survived, account restored

- Religion in chaos: restored ✅

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https://preview.redd.it/vse42gnfunef1.png?481&format=png&auto=webp&s=52b59eee7e3e4526b68a4802d13c59d4b62aaa72

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