Never using binance again

I’ve been a Binance consumer since 2017 and skilled a pressured liquidation in the course of the confirmed system outage round October 10–11, 2025. Regardless of responsibly managing my positions (round 94% LTV, properly under liquidation), I was unable to log in or regulate as a consequence of Binance’s inaccessibility. This resulted in a complete lack of over $40,000 USD in USDC, USDT, and RENDER collateral. Over the next weeks, I contacted help a number of occasions, submitted screenshots, and referenced the official outage announcement. Every time, my case was redirected underneath the “Together Initiative”, regardless that my state of affairs clearly certified as a system-outage-related liquidation, which should fall underneath Binance’s consumer safety and compensation insurance policies. After quite a few escalations and ready durations, I was advised my case was “manually reviewed and accomplished,” yet no particular purpose for ineligibility was offered. Once I requested for clarification, I used to be informed Binance “can't specify” the info or standards used. The ultimate message said: “Collectively Initiative and associated incident critiques have been accomplished, and all selections are ultimate.” This complete course of lacked transparency, accountability, and significant consumer protection. After being a loyal buyer for years, it’s disappointing that such a critical outage — which immediately prompted liquidation — was dealt with with template replies and no clear rationalization. I’m submitting this feedback so Binance management understands the actual human impression of these selections, and I hope future incidents are handled with higher readability, equity, and communication.

They have closed off ALL compensation/help. i actually wish the rest of you good luck nevertheless it looks like its over. I'll by no means be using this trade again. lesson learnt.