Lost More Than 20K USD and Still Haven't Received Any USDC from Binance Together Initiative

I misplaced all my money 20,676 USD (snapshot at 2025-10-09 23:59 (UTC)) within the crypto crash on October 10-11. I still haven't acquired a single dollar from the Collectively Initiative program launched by Binance, despite the fact that I met all the necessities.

First, I waited 10 days to see if any funds would arrive, because it was mentioned that there could be a delay as a result of heavy workload. Then, since I didn't receive any funds, I contacted the client help on Binance website twice about this concern. Within the first conversation on October 20, 2025: I was advised that “your request shall be evaluated and you'll receive a reply by e-mail within 7 days”. I waited 7 days but no e-mail arrived. Subsequently, I initiated a second conversation on October 28, 2025: I was informed that “your request was rejected”. No purpose was given. Though I said that I met all of the circumstances, the difficulty was coated up and the issue remained unresolved.

I FOUND THE REASON. Resulting from Binance's liquidity failure, the liquidation was completed at a really low margin degree (0.7) than it should have been (1.1 - 1), which falsely prevents me from qualifying for the Together Initiative's loss ratio requirement:

• My liquidation loss appeared low as a result of Binance liquidated my margin account at a margin degree of zero.7, which is considerably lower than the margin degree between 1.1 and 1, where liquidation should occur. Subsequently, with 28.36% loss ratio, I fell under the Collectively Initiative's minimum requirement of 30% loss ratio. THIS IS BINANCE'S LIQUIDITY FAILURE. If it had liquidated when the margin degree was between 1.1 and 1 as it SHOULD be, that's, if it had liquidated to repay all my margin debt, my actual loss fee would have been 40.26%. SO, MY ACTUAL LOSS RATIO IS 40.26%. Binance please think about my precise loss ratio, I meet this loss ratio condition, please kindly make the suitable choice. I offered the detailed calculation under:
  • Complete debt in my margin account was eight,324.7 USDT.
  • Liquidation should begin when the margin degree drops under 1.1, i.e. when my complete belongings drop under 9,157.17 USDT (eight,324.7 USDT * 1.1).
  • If liquidation was accomplished between 1.1 and 1 margin levels, my loss fee can be as follows: eight,324.7 USDT / 20,676 USDT = 40.26%, assuming liquidation amount was equal to my complete debt.
  • As I present in the "Liquidation History" screenshot hooked up under, liquidation started late at 1.064 margin degree (my complete belongings at this degree have been 8,860.06 USDT). Liquidation started, however as a consequence of Binance's liquidity failure, all the liquidation occurred at a much lower margin degree on average: 0.7 (5,865.51 USDT / 8,324.7 USDT = zero.7). The amount of liquidation was much lower (5,865.51 USDT) when it should have been all debt. The remaining debt was cleared at noon of the same day. So, the false loss ratio was: 5,865.51 USDT / 20,676 USDT = 28.36%.
  • My precise loss ratio is 40.26% and subsequently I meet all circumstances together with the loss ratio condition. Binance please take this into consideration.

I've been buying and selling on Binance for years, I've traded with giant funds, and I've personally seen the care and safety Binance provides to its users.

But this time I personally suffered a critical lack of money, and I believed that Binance would offer some assist, and I used to be right. They launched a program referred to as Together Initiative.

I noticed that I met the circumstances, I was glad. But days went by, and regardless of dropping 20,676 USD, not even 1 greenback came in. I used to be dissatisfied, and once I contacted the client help, they tried to shut the matter through the use of the identical repetitive cliché phrases. I felt helpless and nugatory.

For years, I have trusted Binance, which manages billions of dollars of money, to say here that I will compensate you for a few of your lost money as goodwill, and then not offer you any money afterwards despite the fact that I meet the circumstances, hurts my belief in Binance. 20,676 USD I lost was a large portion of my savings. Binance, please stand behind this system you began and do the best thing. Please kindly compensate a few of the money I misplaced, as I am qualifying on this Collectively Initiative program. Don't injury the reliability of Binance trade I have trusted for years.

I meet all Binance Collectively Initiative requirements, right here is proof:

• Binance Collectively Initiative necessities:
  • First requirement: Customers who incurred pressured liquidation losses across Futures and Margin buying and selling from 2025-10-10 00:00 to 2025-10-11 23:59 (UTC)
  • Second requirement: Complete liquidation loss quantity: A minimum of $50 equivalent
  • Third requirement: Complete liquidation losses symbolize a minimum of 30% (loss ratio) of the consumer’s general internet belongings based mostly on the snapshot taken at 2025-10-09 23:59 (UTC)
  • Fourth requirement: Customers who acquired compensation will not be eligible for this initiative
• Proof that I meet the necessities:
  • For the primary requirement - Between 2025-10-10 22:20 and 22:25 minutes (UTC), pressured liquidation happened on my margin account. All DOGS tokens I had have been bought to pay off money owed.
  • For the second and third requirements - As I discussed above, through the liquidation, Binance bought my DOGS tokens at a a lot lower cost (0.7 margin degree) than it should have, 5,865.51 USD of the money owed have been paid, my account confirmed a adverse stability, after which my stability was cleared at noon of the identical day. Subsequently, my liquidation loss appeared lower. Nevertheless, I ought to have a liquidation lack of 8,324.7 USDT, which is my margin debt, and this makes the loss ratio 40.26%. My complete liquidation loss (eight,324.7 USDT) / My general internet belongings based mostly on the snapshot taken at 2025-10-09 23:59 (UTC) (20,676 USDT) = My loss ratio (40.26%).
  • For the fourth requirement - I didn't get any compensation.

In conclusion of the above statements, I meet all the circumstances in the Together Initiative goodwill program. There might have been an anomaly as a result of liquidity failure, however I am entitled to be paid on this program as I meet the circumstances. Please Binance, do the fitting thing, give proper to those who rightfully deserve it, I trust you. 20,676 USD I lost that day was a large portion of my savings.

Please kindly give me what I'm entitled to from the Collectively Initiative plan as a gesture of goodwill. Even when there have been anomalies, I consider that Binance will all the time provide trust to its users and will not depart them alone.

Thanks.

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