In a recent discussion with Finance Magnates’ Jeff Patterson, Constantinos Michailides, Founder and CEO of DGM Tech Solutions, outlined how artificial intelligence, blockchain, and outsourcing are affecting the industry. The conversation took place at iFX EXPO International 2025.
Outsourcing Brokerage Infrastructure
DGM Tech Solutions provides back-end platform administration services to brokers.
"We know the platforms brokers need to serve traders globally. While others might offer administration as a side service, it’s our sole focus—disaster recovery, 24/7 support, and platform maintenance are what we do daily," said Michailides.
As brokers turn to outsourcing to reduce internal workload, DGM offers an option for handling these operational tasks at scale. "It’s a big overhead—not boring, but labor-intensive. Most firms aren’t willing to take it on 100%, but we’ve built processes to handle it at scale," he added.
Artificial Intelligence in Brokerage Services
Michailides pointed to AI as a key factor changing how brokers operate. He described it as a "formidable advancement" and shared examples of its use in onboarding processes.
"A process that once took days now takes minutes. A selfie cross-checked against documents via AI slashes onboarding time dramatically."
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He said DGM is applying AI to automate platform managementtasks. This includes functions like group creation and instrument configuration.
"Imagine feeding a request to an AI model linked to the trading platform’s backend. What took a human 20 minutes becomes a one-minute task. That’s efficiency impacting the bottom line."
Blockchain and Compliance
On compliance, Michailides discussed the potential role of blockchain in Know Your Customer and Anti-Money Laundering processes. He proposed a system where verified users are issued digital tokens that serve as trusted IDs across financial services.
"If every verified client had a blockchain-based token, brokers, banks, and insurers could rely on a single source of truth. It’s feasible—the tech exists. The challenge is adoption and regulatory buy-in."
He admitted that regulatory resistance, especially from governments, is a barrier. Still, he believes the industry can influence change.
"If it were up to governments and banks, they would stop Bitcoin immediately—it’s a threat to them. They don’t like it. But you have to adapt, because it changes the status quo. Whether it’s feasible or not, it is 100% feasible."
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Real-Time Risk Management
Michailides also addressed the need for faster compliance systems. He suggested blockchain could enable real-time due diligence without the burden of complex checks.
"Regulators react to problems post-fact. A unified verification system like blockchain could mitigate risks without rigid processes."
He added that industry-wide cooperation will be needed. "The pieces are there. We just need to connect them."
Outlook
Michailides ended the conversation by calling for continued innovation. "AI and blockchain aren’t just trends—they’re tools to solve real inefficiencies," he said, noting that events like iFX EXPO help drive these discussions.
His comments reflect a shift in how brokers approach operations and compliance. With firms focusing on automation, the sector may see broader adoption of AI and blockchain in the near future.
This article was written by Tareq Sikder at www.financemagnates.com.
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