Can crypto be recovered if I sent it through the wrong network? (To Bitso)

I sent crypto from my Coinbase account to Bitso, but I accidentally used the Base network instead of Ethereum. I selected the wrong network, even though the deposit address was the same format. The transaction was confirmed, and I can clearly see it on the blockchain explorer under the Base network.

Bitso says they’re reviewing my case, but I’m feeling pretty nervous about it. Has anyone experienced something similar? Is it technically possible for an exchange to recover funds sent through the wrong network? Any advice or insight would be really appreciated.