Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privateness of our users, we do not ask for, or otherwise provide account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to help you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e mail or telephone number, choose your challenge from the choices, if your problem wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our stay help staff, then click on ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in sensitive matters, or providing flawed info will result in the comment being removed.

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The best way to publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be valid before posting)
2. Present an outline of your challenge (we’ve included a couple of widespread issues under)

In case your case will get resolved, please delete your remark. Or, a minimum of replace it to say resolved. This can help users that still need assistance get the eye they want. Thanks!

Please observe: We will’t show you how to until you present us with a legitimate case ID. Users with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be proven far left of the highest bar - alternatively, you possibly can see your case ID in the e mail or textual content you receive upon initiating the chat.

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Widespread issues & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended on account of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and supply relevant info when prompted to do so.

● Withdrawal Danger could be triggered by various reasons. Danger control is extraordinarily essential. Please notice that we will solely make it easier to if we deem your case to be official, when you've got tried to hack an account and request for unsuspension, you may be unsuccessful as we now have processes in place to stop this.

Our workforce works extremely onerous to resolve these points as quickly as attainable and some instances can take time to resolve but please have in mind the rationale for this is to make sure you, our users, are protected.

Instances replied by our mods are already in the escalation course of. An extended wait after escalation = our group is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly within the chat.

Please chorus from leaving a number of messages on this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your bank / Binance account.

● Includes intermediaries comparable to financial institution transfers or shopping for crypto with credit/debit playing cards.

● Word: It will possibly take up to a number of working days for the cash to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you experience points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our greatest to help you with the offboarding.

5. Buying and selling system and different account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case can't be escalated if you do not comply with this process and your remark could also be removed. Following the format helps us classify and determine the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and can end in a ban.