Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privacy of our users, we don't ask for, or in any other case present account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e-mail or telephone number, choose your difficulty from the choices, if your challenge wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our stay help group, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in sensitive issues, or providing incorrect info will result in the remark being eliminated.

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Find out how to submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be valid before posting)
2. Provide a description of your situation (we’ve included a couple of widespread problems under)

If your case gets resolved, please delete your remark. Or, at the least replace it to say resolved. This can assist customers that still need assistance get the attention they want. Thank you!

Please notice: We will’t aid you until you provide us with a legitimate case ID. Customers with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be shown far left of the top bar - alternatively, you'll be able to see your case ID within the e-mail or text you obtain upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended because of danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our workforce and supply related info when prompted to do so.

● Withdrawal Danger might be triggered by a variety of reasons. Danger management is extremely necessary. Please notice that we will solely show you how to if we deem your case to be respectable, if in case you have tried to hack an account and request for unsuspension, you may be unsuccessful as we have now processes in place to stop this.

Our staff works extremely arduous to resolve these issues as quickly as attainable and some instances can take time to resolve however please have in mind the rationale for that is to make sure you, our customers, are protected.

Instances replied by our mods are already in the escalation course of. An extended wait after escalation = our group is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you immediately within the chat.

Please chorus from leaving a number of messages in this thread if your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your bank / Binance account.

● Includes intermediaries similar to financial institution transfers or buying crypto with credit/debit playing cards.

● Word: It may well take as much as several working days for the cash to be credited to your accounts. You can find more FAQ here

4. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. When you expertise issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our best to assist you with the offboarding.

5. Buying and selling system and other account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other points

Please comply with the format said above, your case can't be escalated if you don't comply with this course of and your comment may be removed. Following the format helps us classify and determine the issues, escalate them to our related departments and get everyone’s issues resolved. Spamming the feed is unfair to different users and can end in a ban.