Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privacy of our users, we don't ask for, or in any other case present account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to help you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e-mail or telephone number, select your situation from the options, if your problem wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our reside help group, then click ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in sensitive issues, or providing flawed info will result in the remark being removed.

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Tips on how to publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be legitimate before posting)
2. Provide an outline of your concern (we’ve included a couple of widespread problems under)

In case your case gets resolved, please delete your comment. Or, a minimum of replace it to say resolved. It will assist customers that also need help get the attention they need. Thanks!

Please notice: We will’t assist you to until you provide us with a legitimate case ID. Users with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be proven far left of the top bar - alternatively, you'll be able to see your case ID within the e mail or textual content you receive upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and provide relevant info when prompted to take action.

● Withdrawal Danger might be triggered by a lot of causes. Danger control is extremely necessary. Please word that we will only allow you to if we deem your case to be official, in case you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we've processes in place to stop this.

Our workforce works extraordinarily onerous to resolve these points as quickly as potential and a few instances can take time to resolve however please consider the rationale for that is to ensure you, our customers, are protected.

Instances replied by our mods are already in the escalation process. An extended wait after escalation = our workforce is working arduous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly in the chat.

Please chorus from leaving multiple messages on this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your financial institution / Binance account.

● Includes intermediaries resembling financial institution transfers or shopping for crypto with credit score/debit cards.

● Observe: It could possibly take up to a number of working days for the cash to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. When you expertise points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our best to help you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another points

Please comply with the format said above, your case can't be escalated if you don't comply with this course of and your remark could also be removed. Following the format helps us classify and determine the issues, escalate them to our related departments and get everybody’s issues resolved. Spamming the feed is unfair to different users and can end in a ban.