Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privateness of our users, we don't ask for, or otherwise provide account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to assist you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e-mail or telephone number, choose your difficulty from the choices, in case your challenge wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our reside help workforce, then click ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in delicate matters, or providing flawed info will lead to the remark being removed.

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Learn how to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be legitimate earlier than posting)
2. Provide an outline of your difficulty (we’ve included a number of widespread problems under)

If your case will get resolved, please delete your remark. Or, at the very least update it to say resolved. This can help customers that still need help get the attention they need. Thanks!

Please word: We will’t aid you until you provide us with a legitimate case ID. Customers with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be shown far left of the highest bar - alternatively, you'll be able to see your case ID within the e mail or textual content you receive upon initiating the chat.

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Widespread issues & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended resulting from danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our group and supply related info when prompted to do so.

● Withdrawal Danger might be triggered by quite a few causes. Danger control is extremely essential. Please observe that we will solely make it easier to if we deem your case to be reliable, if in case you have tried to hack an account and request for unsuspension, you may be unsuccessful as we've got processes in place to stop this.

Our group works extraordinarily arduous to resolve these issues as quickly as attainable and some instances can take time to resolve but please take note the rationale for that is to ensure you, our users, are protected.

Instances replied by our mods are already in the escalation course of. A longer wait after escalation = our staff is working onerous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately within the chat.

Please refrain from leaving a number of messages in this thread in case your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Includes intermediaries corresponding to financial institution transfers or buying crypto with credit/debit playing cards.

● Word: It may well take up to a number of working days for the cash to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you expertise points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case cannot be escalated if you do not comply with this process and your comment may be eliminated. Following the format helps us classify and determine the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other customers and will end in a ban.