Binance blocked my account after offline cash-to-crypto exchange — $2300+ frozen

Binance blocked my account after offline cash-to-crypto change — $2300+ frozen

Hey everybody, I’m in a very robust spot right now and hoping somebody right here has advice or has gone via something comparable.

- I did an OFFLINE EXCHANGE: I gave money in individual and acquired crypto into my Binance account.

- After I obtained residence, Binance suspended my account briefly and sent me a refund request

- I offered proof that I withdrew cash from an ATM for this trade and that I refunded the quantity again to the original sender.

- Regardless of this, my account continues to be blocked and I at present have 2300 US dollars frozen until evaluation is completed .

- My case ID with Binance is **153466203**.

This example is admittedly dangerous for me financially and emotionally. Has anyone handled Binance blocking accounts after offline exchanges? What steps can I take to resolve this quicker or escalate the case? And how a lot time took for fixing ?

Any help, recommendation, or shared experiences would mean quite a bit.

UPDATE - CS Bree, Cs Chloe , Mat , and Jhoan informed me to wait for 30 days from the second of assessment began , that 13 Jan , or quicker. It will depend on the case. Thanks quite a bit to Jhoan , he escalated my case, a really nice and type individual!

https://preview.redd.it/h40uqolit0ag1.png?1290&format=png&auto=webp&s=ad6f070541260c8452253605e9602d0510667a0b