Binance account restricted for 3 months after a $3,000 customer payment — documents submitted, still waiting

My Binance account has been restricted for nearly 2+ months, and I'm hoping somebody from Binance Help/Compliance may also help me understand what continues to be pending.

I've been utilizing my Binance account for about 4 years and have maintained it correctly throughout that time.

The restriction happened immediately after certainly one of my clients sent approximately $3,000 to my Binance wallet as cost for a professional transaction.

The client is understood to me, and I used to be capable of provide Binance with the supporting documentation they requested, together with:

• Invoice
• Buyer particulars
• Transaction/cost rationalization
• Video consent statement
• Further supporting info

I've absolutely cooperated with the assessment and haven't any concern offering anything Binance requires.

The issue is the timeline.

Initially, I used to be advised to attend 7 days.

Then I used to be advised 14 days.

Then 30 days.

It has now been roughly 2+ months, and I'm nonetheless receiving responses asking me to wait patiently while the evaluation is ongoing.

There's another detail I have also disclosed to Binance.

After my account was already restricted, two present clients independently sent funds to the identical Binance pockets because I had not but informed them that the account was restricted. They have been clients who had previously used the identical cost technique and simply adopted the traditional cost process.

These weren't attempts to bypass the restriction. I have also been transparent about these transactions and am prepared to offer the related invoices and buyer info.

I utterly understand that Binance has AML, fraud prevention and compliance obligations. I'm not asking Binance to bypass its procedures.

I'm merely asking for a clear and reasonable decision path.

At this point, I might really respect if someone from the relevant Binance Compliance/Help workforce might look into my case and let me know:

1. What's the current status of the evaluate?
2. Has all of the documentation I submitted been reviewed?
3. Is there any specific info/document nonetheless lacking from my aspect?
4. Are the next buyer payments affecting the assessment?
5. Can this case be escalated to the appropriate Compliance/AML group?
6. If the assessment continues to be ongoing, can I at the least perceive what is causing the extended delay?

I'm posting this publicly as a result of the traditional help process has sadly resulted in the same "please wait patiently" response for nearly three months.

I'm not in search of special remedy. I simply need the case correctly reviewed and resolved.

If a Binance representative sees this, I'm completely happy to offer my case/ticket reference by means of Reddit DM or the official Binance help channel.

For privateness and security, I'll not submit my UID, e-mail tackle, transaction hashes, customer info or private paperwork publicly.